Sama Mart
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Return Policy

Refund policy

, Because your satisfaction is our goal

We are keen to provide better customer service, you can simply return the product if it turns out that there is a factory defect in the product

All you need is to contact customer service within a maximum of 3 days from the date of your receipt of the product

Terms of Return of the product

We offer a return policy that enables you to return the product within 3 days of receipt

Please note that the following conditions must be met to successfully process the product return request :

! There must be a manufacturing defect or product defect •

The product can be returned within only 3 days from the date of receipt •

The product in its original packaging must be unopened •

It should not have been used and should be tightly closed as it was •

How to get the product back

 Contact us via WhatsApp


Who will bear the return costs

If you receive a product other than the one you ordered or there is a factory defect, we will cover the shipping and return costs 

How to get a refund

If the payment was made via credit card, the value of what you paid will be refunded to the card that was used

Please note that it may take a maximum of 10 business days for the value to appear in your bank account from the date of our return of the value

If the payment is made by transferring the amount to our bank accounts, we will contact you to provide us with the bank information to transfer the amount

And thank you